KFC
Internal comms, award entries, error messaging, video presentations
I was brought onboard as comms support in early 2019 because of my reputation for translating technical jargon into plain English.
Across 2019, I remotely attended KFC Technology fortnightly sprint meetings and reworked the discussions and presentations into clear comms targeted at various internal stakeholders.
In 2020, I was asked to support the team with some UK app error messaging and award entries. They won two awards (yay and well deserved).
In 2021, I turned a bullet point list of achievements into an engaging 4-minute video. I wrote and voiced the script, created the imagery, and edited it together as a video using my post-production skills from my TV days.
AWARD ENTRIES
KFC Digital Technology's Director wanted to shine a spotlight on her team's incredible achievements. I researched suitable awards, interviewed key team members and put together the entries.
In 2020, KFC Digital Technology won Computing's InHouse App award for their work taking the app from 0-60 across their first year, including successfully launching Drive Thru in one sprint during lockdown.
KFC also won Best Use of Microservices/Containers for the very technically brilliant work they did behind the scenes to create a truly agile QSR app architecture.
ERROR MESSAGING
I supported the KFC app team by taking technical error messages and rephrasing them in everyday plain English with a KFC zinger. I mean twist.