Internal comms, award entries, error messaging
I was brought onboard as comms support in early 2019 because of my reputation for translating technical jargon into plain English.
Across 2019, I remotely attended KFC Technology fortnightly sprint meetings and reworked the discussions and presentations into clear comms targeted at various internal stakeholders.
In 2020, I was asked to support the team with some UK app error messaging and award entries. They won two awards (yay and well deserved).
KFC Digital Technology's Director wanted to shine a spotlight on her team's incredible achievements. I researched suitable awards, interviewed key team members and put together the entries.
In 2020, KFC Digital Technology won Computing's InHouse App award for their work taking the app from 0-60 across their first year, including successfully launching Drive Thru in one sprint during lockdown.
KFC also won Best Use of Microservices/Containers for the very technically brilliant work they did behind the scenes to create a truly agile QSR app architecture.
I supported the KFC app team by taking technical error messages and rephrasing them in everyday plain English with a KFC zinger. I mean twist.